If in the unfortunate event your item arrives damaged, faulty, or incorrectly shipped, please contact us via email firstname.lastname@example.org within 30 days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Moss St. Fragrances will provide a gift card, exchange, store credit or refund. Refunds will be processed according to your original method of payment.
If you believe your item is faulty after the 30-day time criteria, Moss St. Fragrances may require you to send the item back at your expense for assessment. This cost will be refunded to you if the item is deemed faulty.