Refund policy

If you are not satisfied with your purchase, Moss St. Fragrances will offer a refund, to the amount of the item(s) at the time of said purchase, provided that: Items are returned within 30 days of time of receipt of goods; You have proof of purchase; Items must be in un-used condition with the original undamaged packaging The customer is responsible for return shipping costs, please ensure that the return product is suitably packed to prevent damage during return shipping.

Please allow 5 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. Unfortunately, we do not offer refunds on gift cards or credits.

If you would like to return your purchase, please contact us at hello@mossfragrances.com and we will provide details on where to send your return.